The Short Version
Purchases on this site are sold by AJLDev, LLC, Omaha, Nebraska. If I have not started the work, you get your money back. Once work is done or a digital product has been delivered, refunds are limited as described below. If I cannot deliver what you bought, I refund what you paid for it. These terms apply to purchases made through this site and override the statement in the Terms of Service that all sales are final.
Website Packages
- Before work starts: you get a full refund of your deposit or payment. Work starts when I confirm your project details and begin design or build work.
- Deposit, after work starts: the 50% deposit is not refundable, because it pays for the planning, design, and build time already reserved and used.
- Paid in full, after work starts: I refund the part of your payment for work not yet done. I keep at least the amount of the 50% deposit.
- After launch: payments are not refundable once the site has been delivered and launched.
- If I cannot finish: if I cancel the project or cannot deliver it, I refund the part of your payment for work not delivered.
Care Plans
- Billing starts at launch and repeats each month on the payment method you agreed to at checkout.
- You can cancel any time by writing to me through the contact form. Unless your care plan sets a different notice period, cancellation stops the next charge if I receive it before your next billing date.
- Months already started are not refunded or prorated. Care services continue through the end of the paid month.
Security Scan
- Before work starts: you get a full refund if I have not started reviewing your code.
- Late report: if you do not get the report within 3 business days of sharing your repo URL and read-only access, you can ask for a full refund.
- After the report is delivered: the scan is not refundable. A scan is a point-in-time review, so a result you did not expect is not a reason for a refund.
- Scan plus a fix PR: if the scan finds nothing to fix, or I cannot deliver the pull request, I refund the $150 difference between the two options.
Starter Kit
The starter kit is a digital product, so it cannot be returned once you have it. Within 14 days of purchase, you can get a full refund if:
- You cannot download or open it, and I cannot fix the problem.
- It is materially different from how it was described when you bought it.
Changing your mind after downloading it is not covered. If you get a refund, your right to use the kit ends and you must delete your copies.
Paid Consults
- Cancel or reschedule at least 24 hours before the start time: you get a full refund or a new time.
- Less than 24 hours before the start time, or if you do not attend: the payment is not refundable.
- If I need to cancel: you get a full refund or a new time, whichever you prefer.
Billing Errors
If you were charged twice, charged the wrong amount, or charged after canceling on time, I refund the mistake in full.
How to Request a Refund
Send a note through the contact form with the email you used and the reference from your receipt. I reply within 24 to 48 hours. Approved refunds go back to your original payment method within 5 business days, and your bank may take another 5 to 10 business days to show them. Processing fees are not deducted from an approved refund.
Your Other Rights
Please contact me first so I can try to fix the problem. Nothing in this policy limits any right you have by law that cannot be waived, including your right to dispute a charge with your card issuer.
Changes to This Policy
I may update this policy. The version in effect on the date you bought something applies to that purchase.